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dotDefender is wasting my time

millerdq's Avatar

millerdq

05 Jan, 2014 07:10 PM

I cannot list a course because of "dotDefender blocked your request" error. OK, I should know better then to care about formatting enough to spent well over an hour constructing raw html in a tiny box for 2-3 pages of leader notes. Thinking my html might be the problem, I removed it all, but still get the error.

Another committee member is having a similar problem trying to send emails from course tracking.

Please help! I'm under the gun to get this done by Sunday (oops, already missed my deadline) and I don't have much patience for websites that make my job harder and my promises broken.

  1. Support Staff 1 Posted by Tess Wendel on 07 Jan, 2014 07:04 PM

    Tess Wendel's Avatar

    Hi Dennis,

    I believe we talked yesterday. Sorry for the trouble with dot defender. Apparently we have been encountering dot defender errors when there is a double dash - - somewhere in the destination or in the email. If you have that in there, go ahead and delete it. As I mentioned yesterday make sure to send the name of the activity and the exact error message code to [email blocked] so we can better trouble shoot.

    Thanks for your patience!

    Tess Wendel
    Member Services
    [email blocked]
    (206) 521-6001 The Mountaineers – Explore, Learn, Conserve
    Find us  ONLINE: www.mountaineers.org
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  2. Tess Wendel closed this discussion on 07 Jan, 2014 07:04 PM.

  3. millerdq re-opened this discussion on 07 Jan, 2014 10:42 PM

  4. 2 Posted by millerdq on 07 Jan, 2014 10:42 PM

    millerdq's Avatar

    That was the biggest problem. Jeff emailed me, too. Unfortunately, the double-dashes are essential—they are a long-standing work around for another problem on the website.

     

    Dennis

  5. Tess Wendel closed this discussion on 08 Jan, 2014 09:26 PM.

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