Cannot sign in (to register for course)

Nicole Bernardi's Avatar

Nicole Bernardi

15 Jan, 2014 05:22 PM

I cannot sign in to my mountaineers account. When I try to sign in using the "Sign In" button on upper right hand corner of page (put in my username and password and press "Sign In"), nothing happens. This is problematic as I am trying to register for the backpacking course which opens up today.

Have been on hold with Member Services for 20 minutes, no help yet. Would greatly appreciate resolution of issue! Thanks.

  1. Support Staff 1 Posted by Kristina Ciari on 15 Jan, 2014 05:59 PM

    Kristina Ciari's Avatar

    Hi Nicole,

    Our apologies for your issues, and we're sorry you were on hold for so long this morning. Our sign-in fucntionality failed late last night and we've been working feverishly to get it restored. It seems to be working now - please go ahead and sign in. If it doesn't work, shoot us back and email and we will give you a call just as soon as we can.

    Kristina Ciari
    Membership & Marketing Manager
    [email blocked]

  2. Kristina Ciari closed this discussion on 15 Jan, 2014 05:59 PM.

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