Provide new members with information on how to log into the website with the new member packet.

Mike Kretzler's Avatar

Mike Kretzler

19 Jan, 2012 02:34 AM

I talked to a new member recently, and she asked me how she could log into the website. That is, she didn't know what her user id and password were. This information should be included along with the membership card in the packet, since we want people to use the website for activities and information.

  1. Support Staff 1 Posted by Jeff Bowman on 19 Jan, 2012 04:57 PM

    Jeff Bowman's Avatar

    Thanks, Mike! I added this to our Triage queue, so we can find the best way to address the issue.

    Jeff

  2. 2 Posted by thomsons on 21 Jan, 2012 10:51 PM

    thomsons's Avatar

    Yes! This is precisely our problem. So what do we do?

  3. Support Staff 3 Posted by Jeff Bowman on 21 Jan, 2012 10:51 PM

    Jeff Bowman's Avatar

    I am out of the office until Mon, Jan 23. If you need immediate assistance, please try one of these options:

    Web: help.mountaineers.org
    Email: [email blocked]
    Phone: (206) 521-6001

    I will respond to messages as soon as I can when I return.

    Jeff

  4. Support Staff 4 Posted by Jeff Bowman on 10 Oct, 2012 05:44 PM

    Jeff Bowman's Avatar

    Add "are you a new member/joined by paper" link to reset password page.

    Double-check how much trouble people are having logging in.

  5. Support Staff 5 Posted by Jeff Bowman on 07 Nov, 2012 08:33 PM

    Jeff Bowman's Avatar

    Valerie,

    There two remaining non-technical tasks remaining for the "Provide new members with information on how to log into the website with the new member packet." issue:

    1. Create language for how to log in that we send in the new member packet (a separate sheet or incorporate into new member letter).

    2. Review and update the KB article, http://help.mountaineers.org/kb/questions/how-do-i-log-in, as needed.

    The information in these two should probably be very similar if not identical, so creating one good "how to" should work for both.

    I'll leave it to Leann and you to determine where this fits with your other priorities. Please do let em know if you need any help updating the KB article.

    Jeff

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  7. Support Staff 7 Posted by Leann Arend on 21 Jun, 2014 04:05 AM

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    Hi there,

    It's budget time! I'll be heads down the next few days working to consolidate and review our organizational budgets for the coming fiscal year.

    Thanks,
    Leann

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  9. Tess Wendel closed this discussion on 24 Jun, 2014 12:22 AM.

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